F.A.Q.S

How long does the shipping process take? 7/20 days excluding holidays and weekends, depending on your location. Can I order over the phone if I am new to shopping online? We will first guide you on how to order online the first time, and if that doesn't help, we will continue to deliver your order / requests over the phone. Is customer support 24/7? We will do our best to assist you with your questions and inquiries as soon as possible. You can contact us via email and Facebook page of UrbanLazy PH. Can I cancel my order?
Can I cancel my order? It is important to put your personal number on your requests because you will receive a text message from our team for every order you make on our website asking you to confirm whether or not you have authorized the purchase. If you do not respond again or tell us that you want to cancel, we will not follow up on your request. If you answered yes, we will continue to process your request and we will not be able to cancel the transaction. Do you accept COD or cash on delivery? Yes!! All orders are based on COD upon payment, which means that you will only pay once the item arrives at your door. Do you offer free shipping?
Most of our goods are shipped for free, as long as they state the product page that the shipping is free, you will not have to pay any shipping charges. Do you have a facebook page? Yes we did! Please like and share our fadim page What if the item you received was broken? You have 7 days to contact us about the broken item once you receive the product and we will replace it for free. Do you have a guarantee on your products? It depends on the product being discussed. We have different guarantees for different items. Ask customer support for this